Wind damage rarely looks dramatic from the driveway, and hail damage bruises an asphalt shingle without cracking it. Our claim documentation starts with a roof inspection that maps each slope, then records the valley, step flashing, and chimney flashing where driven rain gets in.
A tarp goes up same day, because water that seeps into plywood sheathing and roof deck turns to rot the adjuster will not cover later. From there we build a scope of work line by line in Xactimate, the estimating platform most carriers use.
Deductible, depreciation, and replacement cost recovery decide what you pay, and we explain each number before you sign. Drone photo packages and ITEL shingle sampling settle two arguments fast, and we help you file the proof of loss form once the carrier's numbers land.
- Emergency mitigation such as a tarp, board-up, or temporary sealant stops secondary damage, and carriers expect that step before a claim closes.
- A supplement is a second filing when the first scope misses hidden rot, extra decking, or code-required ice-and-water shield.
- Discontinued three-tab shingle is the hardest match to find, so an architectural shingle often replaces the whole slope instead of one patch.
- Synthetic underlayment replaces roofing felt and tar paper, because felt turns brittle and tears once attic humidity works into the decking.
- Ice-and-water shield runs along the eave and valley, where an ice dam backs meltwater under the shingles and starts a leak.
- A ridge vent paired with a soffit vent pulls humid attic air out, which keeps insulation dry and stops mold on the roof deck.
- TPO, EPDM, and PVC membrane cover flat sections over a dormer, porch awning, or garage canopy where shingles cannot shed water.
- Standing-seam panel and corrugated panel are the metal panel choices for a low-slope run that needs fewer fasteners and no exposed screw heads.
- Cedar shake and wood shake need annual upkeep, while slate, clay tile, and concrete tile outlast asphalt shingle but require a heavier truss and rafter to carry the weight.
- Modified bitumen and built-up roof assemblies, once mopped with hot tar and bitumen, now take a reflective coating that lowers summer attic heat.
- Pipe boot, vent boot, and pipe flashing around a plumbing stack crack early, and mastic or roof cement only buys time before the caulk fails again.
- Ridge cap, drip edge, and apron flashing finish the edges, while a skylight or dormer on a gable roof needs its own boot flashing and a bead of sealant.
- Hip and verge lines catch the worst of the wind uplift on a steep pitch, so we check the rake edge, overhang, and fascia for the lift that starts most leaks.
- Steep mansard and gambrel rooflines, plus the parapet and scupper on a flat commercial roof, need coping and waterproofing detail before winter weatherproofing holds.
- Gutter and downspout move bay rain clear of the fascia and soffit, and a snow guard keeps winter melt from sliding off in slabs.
- An attic fan and balanced ventilation keep insulation dry, and most jobs have to meet local building code for nail spacing and shield placement.
- A licensed and insured roofing contractor and every roofer on the crew carry workers' compensation, which matters once a ladder, scaffold, or safety harness goes up and each anchor point is set.
- A HAAG-certified inspector's report carries real weight when the carrier disputes whether hail damage crossed the threshold for replacement.
